Job Title: Account Manager
Location: Sydney
Company: walterwakefield
About Us
walterwakefield (WW) is a full-service communications powerhouse that converts strategy to action
For over 20 years, walterwakefield has offered corporate design services, including branding, website design and development, investor and sustainability reporting, digital marketing, motion design and video production to a broad client base. We pride ourselves on fostering long-term relationships with our clients. Our company values of empathy, trust, creativity, and innovation drive how we work, behave, and uphold our reputation.
Job Description
As an Account Manager at WW, you’ll play a pivotal role in building and maintaining strong client relationships and ensuring successful outcomes. You will work closely with WW management, our clients, and internal teams to deliver exceptional service and results.
Key Attributes
- Excellent communication skills, both verbal and written
- Excellent listening, negotiation and presentation abilities
- Organic and new business development abilities
- Organised and detail-oriented with the ability to manage several tasks simultaneously.
Key Responsibilities
- Build and maintain strong, long-lasting client relationships
- Ensure the successful delivery of WW projects across key milestones
- Assist with challenging client requests or issue escalations as required
- Available and responsive to service client needs whilst maintaining a work-life balance
- Manage resourcing within the studio and delegate workload to meet client deadlines
- React quickly, calmly and efficiently to unexpected or urgent client requests
- Assist with pitches and proposals
- Assist with monthly project invoicing
- Assist with the preparation and analysis of monthly management reports tracking financial performance against budget and variance/operational analysis and commentary
- Project-specific management financial reporting and metrics
Key Requirements
- Experience as an Account Manager or relevant role within an agency environment
- Ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
- Solid experience with MS Office, Google Suite, and Work Management Software (e.g. Scoro)
- Strong understanding of agency functions, including Strategy, Planning, Print, Digital and Production
Qualifications
- Degree in business administration, sales or a relevant field.
- Minimum 4 years of professional experience.
Additional Information
- Competitive salary and benefits packages.
- A collaborative and creative work environment that fosters growth and learning.
- Opportunities for professional development and training.
- Flexible work arrangements are available; however, the role requires you to be Sydney-based and able to work in the office at least three days a week.
Please complete the form below to apply for a position with us.